Privacy Policy
Effective Date: January 17, 2026
Privacy at a Glance
We Protect Your Data
Industry-standard security measures
Limited Use
Only for order processing & communication
Your Control
Access, update, or delete your data
Quick Navigation
At Sinos Crafts & Designs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.
1. Information We Collect
Personal Information
- Name and surname
- Email address
- Phone number
- Delivery address
- Billing information
Order Information
- Product selections
- Custom design files
- Order history
- Payment details
- Shipping preferences
Technical Data
- IP address
- Browser type
- Device information
- Usage patterns
- Cookies and tracking
2. How We Use Your Information
We use the information we collect for the following purposes:
- Process and fulfill your orders
- Communicate with you about your orders and inquiries
- Send order confirmations and shipping notifications
- Provide customer support and respond to requests
- Improve our products, services, and website
- Send promotional emails (with your consent)
- Comply with legal obligations
- Prevent fraud and enhance security
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- SSL encryption for data transmission
- Secure payment processing through Yoco
- Regular security assessments and updates
- Limited access to personal information
- Employee training on data protection
6. Your Rights
Under POPIA and applicable data protection laws, you have the right to:
Access & Portability
Request a copy of your personal data we hold
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Objection
Object to certain processing of your data
7. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Sinos Crafts & Designs
Data Protection Officer
Email: mfokazi.sino@gmail.com
Phone: +27 73 335 9935
Address: Pretoria, Gauteng, South Africa
This policy was last updated on 1/17/2026