Returns & Refunds
We want you to be happy with your purchase. If you're not satisfied, we make returns and exchanges easy.
30-Day Return Policy: You have 30 days from delivery to return most items. Contact us first for authorization before shipping anything back.
How to Return an Item
Step 1
Contact Us
Email us at returns@sinoscraft.com with your order number
Step 2
Get Authorization
We'll send you a return authorization number
Step 3
Ship It Back
Package your item securely and ship to our address
Step 4
Receive Refund
Refund processed within 5-7 business days via Yoco
What Can Be Returned?
| Return Reason | Eligible | Refund Type |
|---|---|---|
| Damaged or defective item | Full refund + shipping | |
| Wrong item received | Full refund + shipping | |
| Not as described | Full refund | |
| Changed mind (unopened) | Refund minus shipping | |
| Custom/personalized items | Case by case | |
| Digital products | No refunds |
Shipping Returns
- • Customer is responsible for return shipping costs (except for our errors)
- • We recommend using a trackable shipping service
- • Keep your tracking number until refund is processed
- • Original shipping charges are non-refundable
Yoco Payments
- • Refunds are processed through Yoco to your original payment method
- • Have your order number and email ready when contacting us
- • Partial refunds available for damaged items you wish to keep
- • Exchange for store credit processes faster than refunds
Need Help with a Return?
Our customer service team is here to help make your return as smooth as possible. Contact us with your order number and we'll guide you through the process.
Note: We cannot accept returns without prior authorization. Please contact us before shipping any items back.